Administration server:
C:\automate
Contents : PROCEXP.EXE, WOL, (and WOL batch file)

Production servers:
D:\logs   (or other non-system drive, preferably different physical drive) for saved event logs

Install folder share with following structure:
\Install
  \Clients
  \Server-LAN
  \Hardware
  \Patches

Active Directory set-up:
Description contains Model | S/N | Warranty exp | User

Help Desk categories / subcategories:
* SYSTEM * / * IT USE ONLY
Application / e-mail - Internet - other
Employee maintenance / add/change file/folder security - new employee - leaving employee
Hardware / component dead - PC dead - unknown
Printer / add printer - bad or no output

Tools:
By I.T. Garage: SysCheck
Microsoft: MBSA
Free 3rd party: VNC/STRCM | Ilient Help Desk | LOGMEIN.COM | Spybot or Defender | DIRMS | KiXtart | Advanced IP scanner | Advanced port scanner
Low Cost: Host Monitor